HOW DO YOU BUILD LOYALTY IN AN INCREASINGLY CONTACTLESS WORLD?
With in-person interactions limited, people have been looking for new ways to shop and engage. Brands are quickly pivoting how they approach customer engagement, resulting in an explosion of contact-free delivery, roadside pickup and contactless payment.


So here’s the real question: How can brands create lasting relationships with their customers when they can't interact face to face?


Our guide explores how to create contactless loyalty and human-like connections with your customers in this new normal.

In this guide you'll learn:
The definition of contactless loyalty
Current consumer trends
Types of contactless experiences
with examples
Four steps to creating contactless
loyalty
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About Epsilon
Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Our connected suite of products and services combine leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes. For more information, visit apac.epsilon.com or follow us on Twitter @EpsilonAPAC. Epsilon-Conversant™ and Epsilon® are trademarks of Epsilon Data Interactive, LLC.