Discover the state of customer experience maturity in India

The Customer Experience Maturity in India report, produced by Econsultancy in association with Epsilon, looks in detail at the struggles and successes of modern customer experience, and explores the extent to which organisations from India deliver a consistent and relevant customer experience across all touchpoints.

Download the full report to learn:


  • How organisations in the India are focused on CX
  • How well they understand their customer journey
  • How customer experience budget is allocated
  • How return on investment is measured
  • What the future of CX initiatives may look like

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